- Understanding Butter billing
- 1. Workspace-level billing
- 2. Monthly vs. annual billing
- 3. Per-member pricing
- Upgrading your workspace from Free to Business
- Choosing your billing cycle
- Entering a discount code
- Selecting your payment method
- Accessing your workspace plan and billing
- Finding your invoice total
- Access your billing history and download invoices
- Managing workspace members and roles
- How upgrading paid members impacts your billing
- Managing your subscription
- Updating your billing information or payment details
- Changing your billing cycle
- From monthly to annual billing
- From annual to monthly billing
- Changing your billing contact email
- Canceling your subscription
- Reactivating your subscription
- Butter Billing & Payments FAQ
- What are my payment options?
- Can I change my payment method?
- I need something changed on my invoice. Who can I reach out to?
- Do I get a refund if I deactivate paid members?
- What happens if I downgrade my plan midway through the billing cycle?
Understanding Butter billing
There are three key aspects to understanding how billing works for your Butter Business plan:
- Workspace-level billing
- Monthly vs. annual billing
- Member pricing
1. Workspace-level billing
Your billing applies at the workspace level. You must upgrade to Butter Business, and add your billing information before adding any Starter, Pro or Legend members to your workspace.
2. Monthly vs. annual billing
Your Butter Business workspace is billed on either a monthly or annual billing cycle and is set to auto-renew at the end of the current cycle.
Your entire workspace follows the same billing cycle. That means all members will follow the same billing cycle set for the workspace.
3. Per-member pricing
Your pricing depends on the number of Starter, Pro and Legend members you have in your workspace. You can add or remove paid members at any time.
Upgrading your workspace from Free to Business
From there, select ‘Upgrade’ under the preferred plan type. In the next ‘Upgrade your workspace’ screen, you will be prompted to choose between annual or monthly billing, and a specific plan for each member of your workspace. You can mix and match the plans depending on what they’d need!
Choosing your billing cycle
When you upgrade your account, you can choose between monthly and annual pricing by clicking ‘Switch to monthly/annual billing’ in the upgrade window.
Choosing annual billing means you get 3 months free!
Entering a discount code
If you have a discount code, you will be asked to provide it right after you click on ‘Go to checkout.’
Selecting your payment method
Once you’ve selected your billing cycle and optionally entered a discount code, you will be invited to enter your billing information in Stripe.
Accessing your workspace plan and billing
To access your workspace’s plan and billing settings, navigate to the Plan & billing tab.
From there, you can manage your subscriptions, change your contact and billing info, access your billing history, and download invoices.
Only workspace owners and admins can access the Plan & billing tab to make changes to your subscription and billing info.
Finding your invoice total
A quick snapshot of your next invoice date, invoice total, the number of paid members in your workspace, and available recording hours is available in the Plan & billing tab:
Access your billing history and download invoices
To access your billing history or to download past invoices, scroll to the bottom of the Plan & billing tab.
Here, you’ll find the Billing history table, with download links for each invoice:
Managing workspace members and roles
To manage your workspace members, navigate to the Members tab in your Workspace settings.
Once you have upgraded your workspace to Butter Business, admins and owners can manage your workspace member roles.
How upgrading paid members impacts your billing
All members invited a Business workspace must be a paid member. You can choose between Starter, Pro and Legend plans depending on what they’d need.
To change the plan for each member, navigate to the Members tab in your Workspace settings and then select the ‘…’ menu next to the relevant member, and select which plan is best suited for them.
- When you add a paid member, you will be charged a prorated amount for the remainder of your current billing cycle.
- When you remove/downgrade a paid member, you will be credited a prorated amount for the remainder of your current billing cycle.
Managing your subscription
Under ‘Manage subscription,’ you can change your payment source, billing cycle, contact email, or cancel your subscription.
Updating your billing information or payment details
To update your billing information or payment method, navigate to the ‘Payment details’ box and select ‘Change billing info or update payment details’.
Changing your billing cycle
You can switch your billing cycle at any time (from monthly to annual or vice versa) by selecting ‘Manage subscription’.
From monthly to annual billing
If billing is changed from monthly to annual, the billing cycle will be reset at the date of the charge. You will receive a prorated credit for what's left of the current month.
From annual to monthly billing
When billing is changed from annual to monthly, your account will receive a prorated credit with the remaining annual balance. This credit can be used towards future monthly invoices.
Changing your billing contact email
To change your contact email, navigate to Plan & billing > ‘Manage subscription’ and
Canceling your subscription
Your monthly or annual subscription will automatically renew at the end of your billing cycle.
To cancel your subscription and prevent future charges, select ‘Manage subscription’ from the Plan & billing tab and then select ‘Cancel subscription’.
Your subscription will continue until the end of your current billing cycle.
Reactivating your subscription
You can also reactivate your subscription any time from the Plan & billing tab by selecting ‘Manage subscription’. Your charges will be prorated to match your regular billing cycle.
Butter Billing & Payments FAQ
What are my payment options?
When you upgrade your workspace to Business, you can choose to be billed monthly or annually. When you select annual billing, you will save the equivalent of 2 months compared to 12 months on monthly billing.
You can switch your billing cycle at any time from the Plan & billing tab in your Workspace settings.
Can I change my payment method?
Yes! You can change your payment method from the Plan & billing tab in your Workspace settings.
Under ‘Payment details’, select ‘Change payment info or update payment details’ to update your billing information.
I need something changed on my invoice. Who can I reach out to?
You can change your invoice details directly from the Plan & billing tab in your Workspace settings.
Need to change your payment method or info? Select ‘Change payment info or update payment details’ to update your billing information.
Need to change the invoice recipient? Choose ‘Change your contact email’. The default is set to the workspace owner, but you can change it at any time!
If this isn’t what you’re looking for, feel free to reach out to us at firstname.lastname@example.org for support.
Do I get a refund if I deactivate paid members?
If you downgrade members to a cheaper plan in the middle of your billing cycle, a prorated credit will be applied to your account. The changes will only apply after.
What happens if I downgrade my plan midway through the billing cycle?
If you downgrade from Business to Basic midway through your billing cycle, the prorated remaining monthly/annual balance will be credited back to your Butter account.