This policy is effective from: Mar 17, 2021
For the purpose of the European Union General Data Protection Regulation, the acting Data Controller in this policy is MeetButter ApS, Kronprinsessegade 26, 1306 Copenhagen, Denmark.
In plain English, that means we determine the purposes and means of the processing of your personal data. For content and data that you upload or make available in Butter, you are responsible for ensuring this content is in accordance with our Terms of Service, and that you are not violating other users’ privacy.
If you have any questions about privacy, feel free to reach out at firstname.lastname@example.org.
- Business model
- How we collect and process information
- Your rights and how to exercise them
- Communications from Butter
- International transfer of personal data and third parties
- Changes to this Policy
Before we get into the crux of this policy it's important for us to be transparent about our business model and how we generate revenue.
Our business model consist of software as a paid service where we charge for a premium version of Butter that has additional functionality on top of the free version. The purpose of the free version of Butter is to make it easy for anyone to try before they buy, and we do not rely on the collection of user data or sell it to third parties in any manner.
We therefore only collect and process the information that we consider strictly necessary to deliver the delightful online meetings to you, and to continue to maintain and develop the service.
How we collect and process information
We collect and use your information below to provide our Services and to measure and improve them over time. We process your information based on the legal basis of your consent, to fulfill our contractual obligations or based on our legitimate interests in processing the information.
To improve our website, services, as well as user experience, and assist users with support inquiries, we may collect, store and process various kinds of data on different legal grounds, as listed below. For the categories of data that require your consent, we will actively ask for your consent before collecting any data, which you revoke at any time in your Settings page at https://butter.us.
To improve our website, services, as well as user experience, and assist users with support inquiries, we collect information that helps us understand how it's being used and by whom.
1. Account information Users that choose to register in Butter, will have to provide a valid email address or phone number. The user can also choose to enter a display name and/or add a profile picture that will be used to represent them in conversations. If you as a user choose to sign up with an external authentication service, e.g. Google Sign-In, we will store the email address, name and profile image from your Google account.
We collect and process this information to deliver the Service to you as user and fulfill the Terms of Service as per GDPR art. 6 (1, b).
2. Usage information We collect and process information about the usage of Butter so we can understand what works and what doesn’t work in the product. This may include the functionality that is being used, how often it is being used, the location therein, and the email of the users.
As per GDPR art. 6 (1, f) we collect and process this information for the purposes of our legitimate interests of ensuring the proper administration of our website and application, analyzing the use of the website and services to improve them and prevent abuse.
Cookies: Like many websites, we use "cookie" technology to collect additional website usage data and to improve our Services, but we do not require cookies for many parts of our Services such as searching and looking at public user profiles. A cookie is a small data file that is transferred to your computer's hard disk. MeetButter ApS may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to customize and improve our Services.
Log Data: Our servers automatically record information ("Log Data") created by your use of the Services. Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We receive Log Data when you interact with our Services, for example, when you visit our websites, sign into our Services or interact with our email notifications. MeetButter ApS uses Log Data to provide our Services and to measure, customize, and improve them. If not already done earlier, we will either delete Log Data or remove any common account identifiers, such as your username, full IP address, or email address, after 18 months.
3. Support information We collect and process the information included by the individual reaching out to us, such as name, email address, and other information that may be included in the communication via our support systems. When carrying out customer support, we will use Usage information and Account information to diagnose issues and help our customers solve the problems at hand.
We collect and process this information to deliver great customer service and fulfill the Terms of Service as per GDPR art. 6 (1, b).
Your rights and how to exercise them
As a European citizen, and user of Butter, you have been granted a certain set of Rights to Privacy, outlined in the Chapter III in the GDPR.
This section outlines those rights, and how you can exercise them:
- The right to access to your personal data
- The right to rectification of your personal data
- The right to object to and restriction of our processing of your personal data
- The also right to be forgotten; erasure of your data.
- The right to data portability.
For the categories of data that require your consent, we will actively ask for your consent before collecting any data, which you revoke at any time in your Settings page at https://butter.us You can also correct or update your personal information under Settings as well.
To have your personal data erased, you can delete your account under Account Settings at https://butter.us. If you delete your account, we will make all content of the account inaccessible on deletion, but make sure that only after 30 days will it be deleted from our servers and no longer be recoverable.
If you have any questions or requests regarding your personal information please contact our compliance support at email@example.com.
As we are a Danish company, the Danish Data Protection Agency is the governing supervising authority and you can find more information or contact them at https://datatilsynet.dk/.
Communications from Butter
When you sign up to Butter, we will ask for your full name and email address and show a consent dialog during signup that explains our data collection practices and requires your explicit consent. Therefore, our lawful basis for collecting personal data is consent.
You can at any time unsubscribe from any and all communication from MeetButter ApS through your personal account on meetbutter.io.
All emails we send additionally include a link to directly unsubscribe. MeetButter ApS does NOT sell your communication data to 3rd parties, and by signing up to Butter you will only receive communication from MeetButter ApS, no one else.
International transfer of personal data and third parties
We may transfer your personal data to countries outside the European Economic Area (EEA), and this section helps explain why and how.
Unfortunately, there is simply at lack of infrastructure providers for video conferencing and customer communication with data centers outside of the US, and we therefore rely on the Standard Contractual Clauses issued by the European Commission to transfer personal data to data processors outside of the EU, only where we consider it absolutely necessary to deliver best in class online video conferencing.
With the EU / US Privacy Shield invalidation we have attempted to move the storage of personal data back onto EU soil wherever we could without compromising our ability to deliver best in class video conferencing. Our core infrastructure is therefore now located at AWS data centers in Paris, France, our database infrastructure is located in Frankfurt, Germany, and the usage analytics processing is carried out with Mixpanel in the Netherlands.
As of November 2020, we have carried out individual risk assessment of all our data processors and entered into Data Processing Agreements that relies on SCCs for the transfer with each of them.
You can find the full list of sub-processors in our dedicated GDPR policy, their location, and the purposes for which we transfer the data there.
Changes to this Policy