There are three key aspects to understanding how billing works for your Butter Business plan:

Your billing applies at the workspace level. You must upgrade to Butter Business, and add your billing information before adding any Starter, Pro or Legend members to your workspace.

Your Butter Business workspace is billed on either a monthly or annual billing cycle and is set to auto-renew at the end of the current cycle.

Your entire workspace follows the same billing cycle. That means all members will follow the same billing cycle set for the workspace.

Your pricing depends on the number of Starter, Pro and Legend members you have in your workspace. You can add or remove paid members at any time.

To upgrade your workspace from Free to Business, navigate to the Plan & billing tab in your

Workspace Settings

From there, select ‘Upgrade’ under the preferred plan type. In the next ‘Upgrade your workspace’ screen, you will be prompted to choose between annual or monthly billing, and a specific plan for each member of your workspace. You can mix and match the plans depending on what they’d need!

When you upgrade your account, you can choose between monthly and annual pricing by clicking ‘Switch to monthly/annual billing’ in the upgrade window.

Choosing annual billing means you get 3 months free!

If you have a discount code, you will be asked to provide it right after you click on ‘Go to checkout.’

Once you’ve selected your billing cycle and optionally entered a discount code, you will be invited to enter your billing information in Stripe.

To access your workspace’s plan and billing settings, navigate to the Plan & billing tab.

From there, you can manage your subscriptions, change your contact and billing info, access your billing history, and download invoices.

A quick snapshot of your next invoice date, invoice total, the number of paid members in your workspace, and available recording hours is available in the Plan & billing tab:

To access your billing history or to download past invoices, scroll to the bottom of the Plan & billing tab.

Here, you’ll find the Billing history table, with download links for each invoice:

To manage your workspace members, navigate to the Members tab in your Workspace settings.

Once you have upgraded your workspace to Butter Business, admins and owners can manage your workspace member roles.

All members invited a Business workspace must be a paid member. You can choose between Starter, Pro and Legend plans depending on what they’d need.

To change the plan for each member, navigate to the Members tab in your Workspace settings and then select the ‘…’ menu next to the relevant member, and select which plan is best suited for them.

Your workspace owner and admins can also manage your subscription and billing details from the Plan & billing tab in your

Workspace Settings

Under ‘Manage subscription,’ you can change your payment source, billing cycle, contact email, or cancel your subscription.

To update your billing information or payment method, navigate to the ‘Payment details’ box and select ‘Change billing info or update payment details’.

You can switch your billing cycle at any time (from monthly to annual or vice versa) by selecting ‘Manage subscription’.

To change your contact email, navigate to Plan & billing > ‘Manage subscription’ and

Your monthly or annual subscription will automatically renew at the end of your billing cycle.

To cancel your subscription and prevent future charges, select ‘Manage subscription’ from the Plan & billing tab and then select ‘Cancel subscription’.

Your subscription will continue until the end of your current billing cycle.

You can also reactivate your subscription any time from the Plan & billing tab by selecting ‘Manage subscription’. Your charges will be prorated to match your regular billing cycle.